• Order Fulfillment: All orders may take up to 7-10 BUSINESS DAYS to be fulfilled.

• Rush Order Policy: Need your order sooner? We offer a Rush Fee of $20, ensuring your items will be completed and ready within 1-2 business days.
• Rush orders must be approved before checkout. This fee applies to all custom orders needing expedited processing.
• Please email or DM me on Instagram at @HeavennCity._ to confirm availability before placing a rush order. Thank you for understanding as we work to meet your needs!

• Pickup Policy: Due to limited storage space, orders must be picked up within 5-7 days after completion. If not, shipping fees will apply.

• Refund Policy: There are strictly no refunds. However, if there is an issue with your item, please contact me within 2 days for assistance.

For All Custom Orders: Please type your special request in the text box provided. If you have any questions, feel free to email me @HeavennCityLlc@gmail.com or send a direct message on Instagram at @HeavennCity._ immediately.